- Client Area
KnownSRV Solutions respects the privacy and security of its customers and users of its website. KnownSRV strives to provide you with a personalized Internet experience that delivers to you the information, products and services that you need. In order to achieve this goal, KnownSRV sometimes collects information during your visits to our website.
KnownSRV promises that:
KnownSRV collects certain information from and about its users in three ways: (I) from our web server logs, (II) with cookies and (III) directly from the user.
Web server logs: When you visit our website, KnownSRV may collect "Non-Personally Identifiable" information to administer the site and analyze its usage, such as:
- Your Internet protocol address (explained below);
- The type of browser or computer you use;
- The number of links you click within our website;
- The state or country from which you accessed our website;
- The date and time of your visit;
- The name of your Internet service provider;
- The web page from which you linked to our website; and
- The pages you viewed on our website
An IP Address is a number assigned to your computer while using the Internet from which Web servers can automatically identify your computer. KnownSRV servers gather your IP address and the webpage from where you linked to our website. Your IP address assists KnownSRV in administering and optimizing the website for you, analyzing website usage, and diagnosing problems with the website.
On some pages of our website, users can register to purchase products or services, receive personalized content and participate in surveys or forums. When you register, KnownSRV may ask you for some personal information, which may include, but not limited to, your full name, postal address, phone number and email address. We may then contact you with information about KnownSRV products and services.
If you purchase products or services, we may also request financial information such as credit card or bank account information. Any financial information we collect is used only to bill you for the products and services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider.
As a security measure and to ensure that our website and computer network remain available to all customers, KnownSRV may use software programs to monitor network traffic or to identify unauthorized attempts to upload or change information, or otherwise cause damage. These software programs may also collect information regarding your use of our website and computer network.
You may also be asked to disclose personal information to us so that we can provide technical support assistance and information to you. For example, we may collect personal information from you (such as an e-mail address, system information and problem descriptions) in order to provide online technical support and troubleshooting. If you choose to correspond with us through electronic communication (e.g. email, online chat or instant messaging), we may retain a copy of the electronic communication together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
KnownSRV uses the information we collect to notify you about your account and to notify you about changes to the terms and conditions governing your use of our website, products and services. We may also use the information we collect to notify you about other products and services we think you will find valuable and about special offers. You may notify us of your desire not to receive notifications relating to new products and services and special offers by "opting-out" as provided for below. Our employees, contractors, or agents will at times require access to your Personally Identifiable information. KnownSRV permits access to such information only for business purposes, such as administration and developing our products or services.
KnownSRV may release some customer Non-Personally Identifiable information, this website's traffic patterns, and related website usage information to our affiliates and reputable third parties on an aggregated basis. We take measures to select product or service providers that are responsible and afford similar privacy protections to their customers. However, we do not make any representations about the practices and policies of these companies. KnownSRV may share or disclose Personally Identifiable information with agents and contractors who use such information on behalf of KnownSRV or in connection with administering or delivering products and services on behalf of KnownSRV.
KnownSRV may contact you directly through the email address or other information you provide to confirm information or purchases we have successfully received from you. KnownSRV will also contact you to respond to your questions, to provide the services you request, to manage your account, and/or to inform you of any service announcements.
If you don't want to receive promotional materials from KnownSRV, you may opt out at any time. You may "opt out" by contacting us at privacy@KnownSRV.com. Upon properly opting-out, KnownSRV will take reasonable efforts to delete a user's personal information from its database. However, please note that it may be impossible to entirely delete a user's information because some residual information may reside on backups or records of deletions.
In accordance with the Children's Online Privacy Protection Act (COPPA), KnownSRV does not knowingly collect or solicit any Personally Identifiable information from children under the age of thirteen (13).
KnownSRV has employed the use of electronic security measures to protect against the loss, theft, misuse, alteration, or unauthorized disclosure of your information submitted to our website. These measures include firewalls, use of passwords, anti-virus and detection software.
When we ask customers or users to provide financial information (such as a credit card number) that data is protected using Secure Sockets Layer ("SSL") technology. However, please note that electronic communication (e.g. email, online chat or instant messaging) that you may send to us may not be secure unless we advise you in advance that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as financial information, social security numbers or passwords to us through unsecured electronic communication.
Some pages of the KnownSRV website may make chat rooms, forums, message boards, news groups or instant messaging available to you. Please remember that any information disclosed in these areas is public. You should exercise caution when disclosing personal information in these areas. Don't disclose information in these public forums that might be considered confidential such as financial information, social security numbers, passwords or email addresses. Users should be aware that when they voluntarily disclose personally identifiable information on the bulletin boards or in the chat areas, that information and any substantive information disclosed in the communication can be collected and used by third parties. This could result in unsolicited messages from others who post on such sites and are beyond the control of KnownSRV.
You represent and warrant that posting content to any public area of the KnownSRV website will not infringe or violate the rights, including but not limited to intellectual property rights, such as copyrights, patents, trademarks and trade secrets and rights of privacy and publicity of any third party.
If you've registered with our website, you can access and update your information online at our forums and our account management system. Otherwise, you may contact us at firstname.lastname@example.org