Knowledgebase - KnownSRV

500 Internal server errors My PHP files all display a 500 Internal server error. How can I fix this? If you are running a...

Do you block some ports? We have firewalls that block inbound and outbound ports. If you are having problems reaching...

How do I backup my website? The easiest way to backup your website is by doing so via CPanel. By logging into CPanel, you...

How do I block an IP from accessing my site? Firstly, log into cPanel.Under the category marked 'Security', click on the link that reads as IP...

How do I create MySQL DB? In order to create a MySQL database you must first login to cPanel and follow these steps:...

How do I export or import my MySQL DB? The best way to import or export a database is via PHPMyAdmin. There is a tab for Importing and...

How to access cPanel? The easiest way to reach CPanel is to go to http://yourdomain.com/cpanel/

How to increase bandwidth? You can open a support ticket with a request to increase the bandwidth.

How to password-protect my folder? With CPanel, you have the ability to password protect a folder within your website. You can...

What folder do I publish my site to? You can access the specific folder either by using an FTP client and/or the File Manager via...

What should I use for my incoming/outgoing servers? Please use the following information for e-mail settings: Protocal: POP3 Incoming Mail...

Where is PHPMyAdmin? You can access PHPMyAdmin by selecting the "phpmyadmin" option under the "Databases" option...

Where is cPanel documentation? You can view the CPanel documentation at the official website:...

Why is my site down? Please keep in mind that just because you cannot reach your website, it might only be down for...